Technical customer advisor

SoundImports is growing. Will you grow with us?

At SoundImports, we help audio enthusiasts around the world bring their projects to life. Behind every order is a DIY audio enthusiast with their own idea, design, or technical challenge. Sometimes they need help selecting the right speaker driver or amplifier module, sometimes advice on combining components, or support in solving an issue within an existing project.

We differentiate ourselves in this niche market by delivering exceptional customer value: direct shipment from our own inventory, expert product advice, an outstanding customer journey, and a very high level of service. More than 10,000 customers rate us an average of 4.9 stars. In 2020, 2021, 2022, 2023, 2024, and 2025, we received the FD Gazellen Award as one of the fastest-growing companies in the Netherlands.

Are you technically curious, energized by understanding customer challenges, and able to translate technical information into practical advice? Then we would love to meet you.

Our motto is: “Every day a little better.”

About the role

As a Technical Customer Advisor, you help customers with both commercial and technical questions regarding products, applications, and orders. You investigate customer needs, compare technical specifications, and translate them into clear, practical advice.

You independently handle more complex technical cases, share knowledge with colleagues, and identify opportunities to improve our product information, processes, and customer journey.

What will you do?

Advise customers on technical products, applications, and suitable component combinations.
Answer technical customer inquiries through digital channels and by phone.
Ask the right questions to understand the customer’s project and needs, providing practical and relevant advice.
Read, compare, and explain technical specifications, manuals, and product information in a clear way.
Independently analyze and guide complex technical cases toward an appropriate solution.
Act as the technical point of contact for colleagues on complex customer issues and actively share knowledge within the team.
Translate recurring questions and challenges into improvements in product information, knowledge documentation, and processes.
Support the team with regular customer support inquiries when needed.

A typical workday

You start the day with the Support team, discussing priorities and open cases. You then advise customers on topics such as speaker drivers, amplifiers, DSPs, crossovers, and component compatibility. You dive deeper into customer projects, analyze technical questions, and translate product specifications into actionable advice.

Throughout the day, you help colleagues with more complex cases and document newly acquired knowledge. During lunch, there is time to eat together and enjoy a game of darts. In the afternoon, you continue supporting customers and work on improvements that help both customers and colleagues move forward more efficiently.

Who are we looking for?

You enjoy analyzing technical questions.
You enjoy helping customers with their audio projects.
You have a solid technical foundation in audio or electronics.
You can read, understand, and interpret technical information.
You can explain technical information in a clear and friendly way.
You are available full-time (38 hours per week). A 36-hour workweek is negotiable.
You are curious, actively develop your product knowledge, and identify with our core values: Customer Value, Growth Mindset, Respect, and Work Hard, Play Hard.

What else do we ask?

Minimum MBO-4 level of education and thinking, preferably in a technical field.
Demonstrable technical affinity or a technical background.
Experience in customer support, technical support, technical sales, or a similar customer-focused role.
Good command of both Dutch and English, written and spoken.

You do not need to know every product already. What matters most to us is that you have a solid technical foundation, are eager to learn, and can quickly apply new knowledge.

What do we offer?

A technically challenging customer-facing role with responsibility and direct impact on the customer journey.
Opportunities to further develop your knowledge of loudspeaker design, electronics, audio, and technical customer support.
A one-year contract with attractive employment conditions, holiday allowance, and pension scheme.
A gross monthly salary between €2,756 and €3,626, depending on your knowledge and experience.
25 vacation days per year based on full-time employment.
Travel allowance where applicable.
Free fruit at the office.
A free gym membership at the fitness center next to our office.
Regular social events, outings, and a close-knit team.
A generous employee discount on everything we sell.

Up to 20% of your time can be dedicated to personal development, experimentation, and improvement initiatives. You might use this time to deepen your product knowledge, improve technical documentation, develop answers to frequently asked questions, or contribute ideas for creating an even better customer journey.

Sounds like you?

Send your CV and a brief motivation letter to [email protected]. Be sure to tell us which technical topics interest you most and how you use your knowledge to help others.

We look forward to meeting you.

For questions, please contact Katja Boom at 085 0711866.

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