Return policy

SoundImports always aims for the higherst customer satisfaction. If you are unsattisfied with the product or the received product is deffect it is always possible to return your products within 14 days after the goods are received. Please follow the following steps if you would like to return products to us.

Any return costs from defect products will be fully refunded by SoundImports.

 

The return process will be as follow:

  • Contact us with your return request via our contact page
  • Within 1 working day we will reply on your message and provide extensive information about the return policy
  • Return the products to the adres below:
SoundImports
Atoomweg 6b
9743 AK Groningen
The Netherlands

 

  • After we received and inspected the products we will refund the purchase amount or send new products to you. After we have received the return products we will take action within 4 business days. 
  • In case of new products, we will send a track and trace code by e-mail. Check our shipment page for an indication for shipment time.