✓ 45 days reflection period at SoundImports
SoundImports always strives for high customer satisfaction. If you are not satisfied with your products or the products prove to be defective, you have two options: you may exchange your products, or you may choose to receive a refund of the purchase price. You have the right to withdraw from the contract within 45 days without giving any reason. The withdrawal period shall expire 45 days after the day on which you or a third party designated by you and other than the carrier acquires physical possession of the goods. You will have to cover the direct costs of returning the goods.
How does the right of withdrawal work?
You can notify us in writing or by e-mail that you wish to withdraw from the contract. For this purpose, please use the SoundImports return form. To respect the withdrawal period, it is sufficient to send your communication concerning your use of the withdrawal right before the withdrawal period has expired.
Our return process
You are not obliged to use the model withdrawal form. If you decide to return your order, please follow the next steps:
- Contact our customer service at [email protected] and include your name and order number in the email. The order number can be found in the confirmation email of your order.
- You will receive return instructions from our customer service by e-mail. Returns can be sent to the following address:
9727 AJ Groningen
- As soon as we have received the order, we will evaluate your return and inform you by e-mail.
When can I return my product?
At SoundImports, you may withdraw from the purchase within 45 days if you received the product less than 45 days ago. You are only liable for any diminished value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. We may therefore charge you for the reduction in value.
Consequences of withdrawal
If you withdraw from this contract, we shall refund to you all payments made by you up to that time, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. If you only return a part of your order, the delivery charges will not be refunded. We will refund you using the same method of payment you used to make the original transaction, unless you have expressly agreed otherwise; no charges will be made for such refunds. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall return the goods or hand them over to us without undue delay, and in any event not later than 14 days from the day on which you communicate your decision to withdraw from the contract to us. You are in time if you return the goods before the period of 14 days has expired. You shall only be liable for any diminished value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.