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      Cookie policy

      COOKIE STATEMENT SOUNDIMPORTS.EU

      Version of April 29, 2022
      SoundImports.eu uses cookies to make the website work better and to customize our services to your needs. If you give us permission, we use your personal data for personalized and non-personalized ads.

       

      What is a cookie?

      A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you visit this website.

       

      Session cookies

      Using a session cookie we can see which parts of the website you have viewed during this visit. Session cookies allow us, for example, to save the contents of your shopping cart and to compare products. These cookies are automatically deleted as soon as you close your web browser.

       

      Permanent cookies

      Using a permanent cookie, we can recognize you when you visit our website again. In this way we can recognize you in the chat and you do not have to repeat your preferences and login details every time, which saves you time and makes our website more pleasant to use. 

       

      Permanent cookies can be removed through the settings of your browser. How to disable or delete cookies is explained below for different browsers:


      Chrome
      Firefox
      Internet Explorer
      Safari (iOS)
      Safari (macOS)
      Edge


      Other techniques

      In addition to cookies, SoundImports uses web beacons, tracking pixels, and javascript. These are standard internet techniques which, together with cookies, make sure that our webserver can collect and send information about your visit to the webstore. If we talk about "cookies" below, we mean cookies plus other techniques.

      By using cookies we ensure for example that:

      You do not always receive or have to enter the same information when visiting our web store;

      • We can offer you special web store features such as the shopping cart;
      • We can measure how our store is used and where we can improve;
      • We can recognize which device you use when you visit us;
      • Show you ads and recommendations based on your interests;
      • We can register how often an advertisement is shown, in order to better tailor the advertisements to your needs and interests and to prevent you from seeing the same advertisement over and over again.

       

      Cookies that we use

       

      Functional cookies

      SoundImports uses cookies with a purely technical functionality. These ensure that the website works properly and that for example your preferences are remembered. These cookies are also used to make the website work properly and to optimize it.

       

      We use the following cookies for this purpose:

      • Cloudfare - This is used for Cloudflare Bot Management.
      • Zendesk - This is used for the chat.
      • Amazon Web Services - This is used for "load balancing".

       

      Analytical cookies

      We also place cookies to obtain information about the use of our website in order to improve the performance of our website. The profile built up in this way is not linked to your name, address, email address and so on, but is only used to tailor advertisements to your profile, so that they are as relevant to you as possible.

       

      We use the following cookies for this purpose:

       

      Google Analytics

      Through our website, cookies are placed by the U.S. company Google, as part of the "Analytics" service. We use this service to track and get reports about how visitors use the website. Google may provide this information to third parties if Google is legally required to do so, or to the extent that third parties process the information on Google's behalf. We have no influence on this. We have allowed Google to use the obtained analytics information for other Google services.

      The information that Google collects is anonymized as much as possible. Your IP address is expressly not provided. The information is transmitted to and stored by Google on servers in the United States. Google claims to adhere to the Privacy Shield principles and is affiliated with the Privacy Shield program of the U.S. Department of Commerce. This means that there is an adequate level of protection for the processing of any personal data.

      More information about how Google uses this data can be found on the site of Google.

       

      Google Tag Manager

      Google Tag Manager is a tool that allows us to place various tags on the website in a technically simple way.

       

      Hotjar

      We use Hotjar to analyze the behavior of visitors on the website with the aim to better design the website for visitors. The collected user data is anonymous.

      Marketing cookies

      We also place cookies for marketing purposes. We use these cookies to keep track of which products and pages you view in order to build up a profile of your online surfing behavior. This profile is partly built on the basis of comparable information from your visits to other websites. This profile is not linked to your name, address, email address, etc. as known to us, but is only used to tailor advertisements to your profile so that they are as relevant to you as possible.

       

      Doubleclick 

      The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.

       

      Facebook

      This cookie is used to see which products you are viewing in the webshop. This enables us to show you relevant ads within Facebook. Without these cookies you will miss out on personalized offers.

       

      Google Ads

      This cookie shows you which products you are viewing. This enables us to show you relevant ads within Google. You could lose out on personalised offers without these cookies.

       

      Social Media Share buttons

      Our website includes buttons to promote ("like") or share ("tweet") our blogs on Facebook and Twitter. These buttons work through pieces of code that originate from Facebook and Twitter respectively. Cookies are placed by means of this code. We have no influence on this. Please read the privacy statements of Facebook and Twitter (which can change regularly) to read what they do with your (personal) data that they process via these cookies.

       

      Right to access and correct or delete your data

      You have the right to request access to and correction or deletion of your data. Please refer to our contact page. To prevent abuse we may ask you to adequately identify yourself. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser.

      Enabling and disabling cookies and deleting them

      You can set your Internet browser so that it no longer stores cookies. In addition, you can delete all information previously stored using your browser settings. More information about enabling, disabling and deleting cookies can be found in the instructions and/or by using the Help function of your browser.

       

      Privacy policy

      As described above, with the use of some cookies personal data is also processed. In our privacy statement and general conditions you will find more information on how we handle your data.

       

      Final remarks

      We adapt our cookie statement when we change our web store or the rules around cookies. We put the date of the latest version of the cookie statement at the top of this document.

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