Customer Advisor

SoundImports is growing. Will you grow with us?

At SoundImports, we help audio enthusiasts around the world bring their projects to life. Behind every order is a DIY audio fan working on a unique project. Sometimes they need help choosing or ordering the right components; sometimes they are eagerly awaiting their package so they can continue building. That is why support means much more to us than simply answering questions. You become part of the journey our customers take with their hobby and help create a great experience along the way.

We are successful when customers return to SoundImports with enthusiasm for their next project. Through your personal attention and advice, you help make that happen.

We stand out in this niche market by delivering the highest customer value: fast delivery from our own stock, an excellent customer journey, and an exceptionally high level of service. More than 10,000 customers have rated us an average of 4.9 stars. In 2020, 2021, 2022, 2023, 2024, and 2025, we received the FD Gazellen Award as one of the fastest-growing companies in the Netherlands.

Our motto is: “Every day a little better.”

About the role

As a Customer Advisor, you are an important point of contact for our customers. You help them quickly, kindly, and professionally with questions about products, orders, deliveries, and returns. You listen carefully, think along with them, and make sure they always know what to expect.

You handle customer inquiries independently and take responsibility for ensuring proper follow-up. In addition, you identify recurring issues and opportunities to improve our service and customer journey.

What will you do?

• Deliver an exceptional customer experience that exceeds expectations.
• Answer customer inquiries via digital channels and phone.
• Carefully follow up on orders, deliveries, returns, and complaints.
• Provide clear and accurate information about products and processes.
• Find suitable solutions independently, document agreements, and take ownership of the follow-up.
• Continuously develop your product and system knowledge and collaborate with colleagues on more complex questions.

A typical workday

You start the day together with the Support Team. You discuss the schedule, special circumstances, and customer cases that require extra attention. After that, you answer questions by phone and through digital channels, look up information, and carefully follow up on open cases.

During lunch, you eat together with colleagues from across the organization, and there is always time for a game of darts. In the afternoon, you continue helping customers, record agreements, and discuss noteworthy or recurring customer issues with the team. This way, you contribute to both customer satisfaction and a continuously improving customer journey.

Who are we looking for?

• You enjoy interacting with customers and make them feel heard.
• You are available full-time (38 hours per week; 36 hours is negotiable).
• You listen carefully, ask the right questions, and think along to find suitable solutions.
• You have experience in customer service, e-commerce, or retail.
• You have basic knowledge of audio equipment or electronics.
• You are able to handle customer inquiries independently to a high degree.
• You embrace change and have a growth mindset.
• You communicate in a friendly and service-oriented manner in both Dutch and English.
• You have an MBO-level education and way of thinking.

Nice to have

• Knowledge of an additional European language.
• Experience with loudspeaker building

What do we offer?

• A challenging role with a direct impact on the customer experience.
• An employment contract with good terms and conditions, holiday allowance, and pension scheme.
• A gross monthly salary ranging from €2,523 to €3,493, depending on your knowledge and experience.
• 25 vacation days per year based on a full-time position.
• Travel expense reimbursement where applicable.
• Free fruit at the office.
• A free gym membership at the fitness center next to our building.
• Regular social events, team outings, and a close-knit team.
• Significant staff discounts on everything we sell.

Extra

You may spend up to 20% of your time on development, experimentation, and improving your knowledge in areas related to your work.

Sounds like you?

Send your CV along with a short motivation letter to [email protected]. We'd love to get to know you.

If you have any questions, please contact Katja Boom at 085 071 1866.